Compiled by Philbert Ono, updated: May 12, 2023
Canon has three camera repair centers in Japan as listed below (in Japanese here). Two in Tokyo and one in Osaka. The one in Nagoya closed in March 2019. Sadly, many service centers have closed in recent years.
Most people will have to use Canon’s system to pick up and deliver the camera for repairs (Japanese instructions here). Canon has an online form for each product you want to repair. Only in Japanese.
Canon also has a phone number for camera repair inquiries (in Japanese only). This is not a toll-free number:
0570-07-0070 (Alternate number: 03-6634-5790)
Operators are available from 9 am to 5 pm on weekdays and Sat. (Closed Dec. 31–Jan. 3)
Most camera repairs take a week or so. Sensor cleaning is usually done within the same day if you take it early enough in the day (by early afternoon to be safe). D-SLR sensor cleaning is free during the warranty period and costs ¥1,000 after the warranty expires.
If more than 7 years have passed since your EOS DIGITAL camera was discontinued, Canon might not be able to repair your EOS DIGITAL camera.
For Canon’s video cameras, the servicing period is 8 years after the product’s discontinuation. For Canon’s SLR film cameras, the servicing period is 10 or 7 years after the product’s discontinuation.
Check this list (in Japanese) to see when your camera or lens’ servicing period will end. If your product is not listed here, it means Canon can no longer repair it.
https://canon.jp/support/repair/period
Or see this list of Canon imaging products (including printers, cameras, lenses, scanners, Speedlite flash units, etc.) sold since 2000 that are no longer serviceable by Canon:
https://canon.jp/support/repair/parts-limit
Canon Service Centers in Japan
TOKYO (KANTO) AREA
Canon Service Center Ginza
Address: Ginza 3-9-7, 2nd floor
Chuo-ku, Tokyo, Japan 104-0061
〒104-0061東京都中央区銀座3-9-7 トレランス銀座ビルディング2F
Phone: (03) 3542-1815
Web site: https://canon.jp/support/repair-index/service-center/ginza
Hours: 10:30-18:30, closed Sun., Mon., national holidays
Directions: Looks like the only Canon service center open on Sat. Service center for camera equipment and direct printers. The first floor is Canon Plaza Ginza where you can find the Canon Gallery Ginza, product showroom, and Digital House. Near Ginza subway station, exit A12 or Higashi-Ginza Station, exit A8. Also walkable from JR Yurakucho Station.
Canon Plaza S Communication Space
Address: Konan 2-16-6, Canon S Tower, 2nd floor
Minato-ku, Tokyo, Japan 108-8011
〒108-8011東京都港区港南2-16-6 キヤノン S タワー2階
Phone: (03) 6719-9884
Web site: https://canon.jp/personal/experience/photohouse/location/shinagawa/access
Hours: 10:00-17:30, closed Sun., Mon., national holidays
Directions: Near JR Shinagawa Station’s Konan Exit. This new Canon service center opened on Jan. 5, 2018.
Canon Service Center Shinjuku
(CLOSED on Dec. 26, 2017)
Canon Service Center Yokohama
(CLOSED on April 28, 2017)
CENTRAL & WESTERN (KANSAI) JAPAN
Canon Service Center Osaka
Address: Nakanoshima Festival Tower West 1st floor, Nakanoshima 3-2-4
Kita-ku, Osaka, Japan 530-8260
〒530-8260 大阪府大阪市北区中之島3-2-4 中之島フェスティバルタワー・ウエスト1階
Phone: (06) 7739-2300
Web site: https://canon.jp/support/repair-index/service-center/osaka
Hours: 10:00-18:00, closed Sun. national holidays, summer months, year end and New Year’s
Directions: Near Higobashi Station exit 4 (Osaka Metro Yotsubashi Line), Watanabebashi Station Exit 12 (Keihan Nakanoshima Line), Yodoyabashi Station (Osaka Metro Midosuji Line), Kitashinchi Station (JR Tōzai Line), and Osaka/Umeda Station. (This center used to be called “Service Center Umeda” at another location before it moved here in May 2017.)
Canon Service Center Osaka Nakanoshima
(CLOSED on Dec. 28, 2016)
Canon Service Center Nagoya
(CLOSED on Mar. 29, 2019)
Canon Service Center Hiroshima
(CLOSED on Dec. 28, 2016)
Canon Service Center Fukuoka
(CLOSED on Dec. 28, 2017)
NORTHERN JAPAN
Canon Service Center Sapporo
(CLOSED on Dec. 28, 2017)
Canon Service Center Sendai
(CLOSED on April 28, 2017)
