Compiled by Philbert Ono, updated: Jan. 21, 2019
Nikon has four camera repair centers in Japan: Ginza (Tokyo), Shinjuku (Tokyo), Osaka, and Nagoya (Aichi) (in Japanese here). They are part of the Nikon Plaza camera showrooms (and Nikon Salon galleries in Tokyo and Osaka). Kudos to Nikon for being one of the very few cameras makers in Japan to provide information in English.
Most people will have to use Nikon’s system to pick up and deliver the camera for repairs. You can either call or use the online form to request camera repairs. (Japanese instructions here). Only in Japanese.
Nikon also has a customer support phone number for camera repair inquiries (in Japanese only). This is not a toll-free number:
0570-02-8000 (Nikon Customer Support)
Operators are available from 9 am to 5 pm on weekdays and Sat. (Closed Dec. 31–Jan. 3)
You can also call to arrange for them to pick up your camera for repair. A fee will be charged for this service. Call this toll-free number (in Japanese):
0120-02-8155 (for camera pickup service)
Operator hours: Operator hours: 9 am to 6 pm, closed year-end and New Year’s period.
First make sure your Nikon film/digital camera or lens can still be serviceable by Nikon. Use this form to enter your product name.
https://recept.nikon-image.com/repair/MachineSelectInit?serviceType=3
Nikon Service Centers
Click on the links below to view the address, hours (usually 10:30 am–6:30 pm), and maps in English. The Nikon Service Center’s phone number is the same for all centers at 0570-02-8060 (Nikon Service Centers).
Nikon Ginza Service Center (Tokyo)
http://www.nikon-image.com/support/showroom/servicecenter/ginza/eng_index.htm
Nikon Shinjuku Service Center (Tokyo)
http://www.nikon-image.com/support/showroom/servicecenter/shinjuku/eng_index.htm
Nikon Osaka Service Center (Near JR Osaka and Umeda Stations)
http://www.nikon-image.com/support/showroom/servicecenter/osaka/eng_index.htm
Nikon Nagoya Service Center (Aichi)
http://www.nikon-image.com/support/showroom/servicecenter/nagoya/eng_index.htm
Nikon Fukuoka Service Center
Closed!
Nikon Sapporo Service Center
Closed!
