Canon Service Centers in Japan

Canon camera repair centers in Japan are listed below (listed in Japanese here). A number of centers have closed. The remaining centers are also closed during the summer months. Canon also has a system to pick up and deliver your product for repairs (Japanese instructions here).

Compiled by Philbert Ono, updated: July 2, 2017.

Canon also has camera repair phone numbers to receive customer’s questions (in Japanese only) regarding servicing. Note that these are not toll-free numbers. Operators are available from 9 am to 8 pm on weekdays and 10 am to 5 pm on weekends and national holidays.

Phone number in Japan for EOS DIGITAL camera/lens questions: 050-555-90002 (From outside Japan: 043-211-9556)

Phone number in Japan for IXY/PowerShot camera questions: 050-555-90005 (From outside Japan: 043-211-9630)

Most camera repairs take a week or so. Sensor cleaning is usually done within the same day if you take it early enough in the day (by early afternoon to be safe). D-SLR sensor cleaning is free during the warranty period and costs 1,000 yen after the warranty expires. If more than 7 years have passed since your EOS DIGITAL camera was discontinued, Canon might not be able to repair your EOS DIGITAL camera.

TOKYO (KANTO) AREA
Canon Service Center Ginza
Address: Ginza 3-9-7, 2nd floor
Chuo-ku, Tokyo, Japan 104-0061
〒104-0061東京都中央区銀座3-9-7 トレランス銀座ビルディング2F
Phone: (03) 3542-1815
Fax: (03) 3542-1817
Web site: https://sl.goga.jp/cweb/map/406
Hours: 10:30-18:30, closed Sun., national holidays, and summer months
Directions: Looks like the only Canon service center open on Sat. Service center for camera equipment and direct printers. The first floor is Canon Plaza Ginza where you can find the Canon Gallery Ginza, product showroom, and Digital House. Near Ginza subway station, exit A12 or Higashi-Ginza Station, exit A8. Also walkable from JR Yurakucho Station.

Canon Service Center Shinjuku
Address: Shinjuku Mitsui Bldg. 1F, Nishi-Shinjuku 2-1-1
Shinjuku-ku, Tokyo, Japan 163-0401
〒163-0401東京都新宿区西新宿2-1-1 新宿三井ビル1F
Phone: (03) 3348-4725
Fax: (03) 3349-0439
Web site: https://sl.goga.jp/cweb/map/407
Hours: 10:00-18:00, closed Sun., national holidays, and summer months
Directions: Open on Sat. This center repairs most Canon products–cameras, printers, scanners, calculators, etc. Near Shinjuku Station’s West Exit, Oedo Line Tocho-mae Station Exit A1, and Marunouchi Line Nishi-Shinjuku Station Exit 2.

Canon Service Center Yokohama
(CLOSED on April 28, 2017)

NORTHERN JAPAN
Canon Service Center Sapporo
Address: Nihon Seimei Sapporo Bldg. 1st floor, Kita-Sanjo-Nishi 4-1-1, Chuo-ku, Sapporo, Hokkaido 060-8522
〒060-0003 北海道札幌市中央区北3条西4-1-1 日本生命札幌ビル 高層棟1F
Phone: (011) 207-2411
Fax: (011) 207-2412
Web site: https://sl.goga.jp/cweb/map/401
Hours: 10:00-18:00, closed Sat., Sun., national holidays, and summer months
Directions: Near JR Sapporo Station’s South Exit or Sapporo subway station on the Nanboku Line (Exit 10). The Sapporo Service Center moved to this new location in the new Nihon Seimei Bldg. on Ekimae-dori on March 1, 2010.

Canon Service Center Sendai
(CLOSED on April 28, 2017)

CENTRAL & WESTERN (KANSAI) JAPAN
Canon Service Center Nagoya
Address: Nagoya Intercity 2nd floor, Nishiki 1-11-1
Naka-ku, Nagoya, Aichi, Japan 460-0003
〒460-0003愛知県名古屋市中区錦1-11-11 名古屋インターシティ 2F
Phone: (052) 209-6000
Fax: (052) 209-6002
Web site: https://sl.goga.jp/cweb/map/409
Hours: 10:00-18:00, closed Sun., national holidays, and summer months
Directions: Canon Showroom is also adjacent. Near Fushimi Station (Exit 10) on the Higashiyama/Tsurumai subway lines.

Canon Service Center Osaka (Moved)
Address: Nakanoshima Festival Tower West 1st floor, Nakanoshima 3-2-4
Kita-ku, Osaka, Japan 530-8260
〒530-8260 大阪府大阪市北区中之島3-2-4 中之島フェスティバルタワー・ウエスト1階
Phone: (06) 7739-2300
Fax: (06) 7739-2301
Web site: https://sl.goga.jp/cweb/map/411
Hours: 10:00-18:00, closed Sun. national holidays, summer months, year end and New Year’s
Directions: Near Umeda Station.

Canon Service Center Osaka Nakanoshima
(CLOSED on Dec. 28, 2016)

Canon Service Center Hiroshima
(CLOSED on Dec. 28, 2016)

Canon Service Center Fukuoka
Address: Fukuoka RD Bldg. 1st floor, Tsunabamachi 4-1
Hakata-ku, Fukuoka, Japan 812-0024
〒812-0024 福岡市博多区綱場町4-1 福岡RDビル1F
Phone: (092) 281-1400
Fax: (092) 281-1401
Web site: https://sl.goga.jp/cweb/map/415
Hours: 10:00-18:00, closed Sat., Sun., national holidays, and summer months
Directions: Near Nakasu-Kawabata Station (subway).

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