PhotoRepairs FAQ

Updated: Jan. 21, 2019

CAMERA SERVICE CENTERS IN JAPAN
For English information on repairing your camera in Japan according to manufacturer, click on the links below.
CanonCasioEpsonFujiFilmKenko-TokinaKodakKonica-Minolta |Kyocera/ContaxMamiyaNikonOlympusPanasonic LumixPentaxPolaroidRicohSigmaSonyTamronIndependent Repair Centers

How to Repair Your Camera in Japan
Almost all the official information from camera makers on how to repair your camera in Japan is in Japanese. If you can take your camera to a camera service center in Japan, you can probably somehow communicate with the staff in simple English.

However, in recent years, most camera manufacturers have closed their service centers in provincial cities (Sapporo, Sendai, Hiroshima, Fukuoka, etc.). So now the service centers are concentrated only in the largest cities such as Tokyo, Osaka, and Nagoya. Unless you live in these cities, you will have to send in your camera (or lens) for repair. There is usually an online form or a phone number to request the pick-up and delivery of your camera for servicing. However, the online form and telephone support are only in Japanese. If necessary, find someone to help you communicate in Japanese.

If you bought your camera in Japan, you can also take your camera to the retailer in Japan to request repair. If you purchased an extended warranty, you will have to take your camera to the retailer (not the camera maker) for any repairs under the extended warranty.

Besides camera repairs, you can also have your camera cleaned and inspected for a few thousand yen. If you want a detailed inspection, it can cost around ¥15,000. For a camera overhaul, it can cost at least ¥60,000.

If your camera is five years old or older after it has been discontinued, you should check with the manufacturer on whether it is still repairable. They usually provide an online list (or search form) of cameras and other products that can no longer be serviceable due to a lack of spare parts. Digital cameras are especially difficult or impossible to repair without spare electronic parts.

For older cameras or classic cameras, you can try repairing it at an independent camera service center.

PhotoRepairs FAQ

What is PhotoRepairs?
PhotoGuide Japan’s English list of camera repair centers in Japan organized according to camera manufacturer. This is where you can find your nearest camera service center in Japan or find out how to send in your camera for repair.

Note: Repair centers sometimes close or move, so you might find outdated information here. Contact us if you find any outdated information so we can correct it.

I live outside Japan and I need to repair my camera or lens in Japan. Can you help me?
Camera repair centers in Japan do not accept camera repair orders from overseas. They will not ship your repaired camera overseas. You need to be in Japan to receive your repaired camera. You need to contact your dealer or authorized camera service center in your country/region. Or you can visit Japan and have it repaired here. But your warranty might not be valid in Japan. If you are outside Japan and want to repair your camera in Japan, you will need to find a friend in Japan who can accept your camera, give it to the camera repair center in Japan, then ship the repaired camera to you. In this case, contact my friend Bellamy who offers such a service: https://www.japancamerahunter.com/services/camera-repairs/

I bought my camera outside Japan and it’s still under warranty. Can I repair it for free in Japan?
In the case of Nikon, camera bodies and accessories (flash, etc.) have only country-specific warranties. So the warranty will be valid only in the country where you bought the camera. Only Nikkor lenses have worldwide warranties. As for Canon, both camera bodies and lenses have country-specific warranties. Most other camera makers would have similar warranty conditions. Whether your warranty is valid or not in Japan, you can still have your camera checked out at any repair center in Japan for free. They can tell you what’s wrong and give an estimate for the repair cost. If you bought your camera at a US military base in Japan, it will likely be considered as a purchase in the US.

I don’t speak any Japanese. Will the people in Japan understand me?
Major camera repair centers in Japan will usually have someone who can understand English. Just speak slowly and don’t use any difficult words. However, telephone and online support are only in Japanese.

How long does it take to repair a camera?
It usually takes one week for digital cameras. Certain manufacturers offer a quick repair service or same-day service depending on the camera model, the type of repair, how early in the day you bring in your camera, and how busy they are that day. Call to check. If you are a tourist visiting Japan, you will need to make sure whether the camera will be repaired fast enough while you’re here. Call to check.

Also, if you are registered at a pro service center, you can get it back much faster and at cheaper rates. To be eligible to receive services from a pro service center, you must register and show proof that you are a full-time pro photographer.

What about cleaning my D-SLR’s sensor?
You can usually have it cleaned on the same day you take it in. But if they are busy, it may require overnight service. Best to take your camera earlier in the day, by early afternoon so it will be ready the same day. Or you can call them to ask how long it will take. They might charge for cleaning the sensor, especially if the warranty has expired.

How much will it cost to repair my camera?
For expensive SLR equipment, expect to pay an arm or leg or both. Compact digital cameras usually cost around 8,000 to 13,000 yen to repair. Most service centers have a Web page listing their repair prices (in Japanese only). You can also ask by phone for an estimate.

Can I pay by credit card?
Note that camera repair centers do not accept credit cards. Prepare to pay in cash. Even when you send in your camera for repair, it will usually be delivered to you C.O.D. so you will have to pay the delivery person in cash upon receiving the repaired camera.

How should I send my camera to a repair center in Japan?
If you live in Japan, you should first check the manufacturer’s website on how to send in your camera for repair. (Information will be in Japanese only.) They usually use a courier service called takkyubin (宅急便) available at most convenience stores. Or go to a post office and request Yu-Pack. You fill out the address label with the address and stick it on to the box. You will then receive the receipt that has the package tracking No. in case it gets lost. Better to not send anything via parcel post or regular mail.

What are independent camera service centers?
These are companies that are independent from camera manufacturers. They specialize in repairing old (classic) and discontinued cameras and often manufacture their own spare parts after the camera maker runs out of parts to fix your camera.

In other words, if your camera is too old to be repaired by the manufacturer, then you can take it to an independent camera repair center if it’s worth repairing.

I forgot to bring my warranty card!
If your camera is a new model introduced less than a year ago, it will be obvious that it is still under warranty (usually 1 year), so they will likely repair it under the warranty even if you don’t have the warranty card. But try to bring the warranty card just in case, especially if you have an international waranty.

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Canon Service Centers in Japan

Compiled by Philbert Ono, updated: Jan. 21, 2019

Canon has four camera repair centers in Japan as listed below (in Japanese here). Two in Tokyo and one in Osaka. The one in Nagoya will close in March 2019. Many service centers have closed.

Most people will have to use Canon’s system to pick up and deliver the camera for repairs (Japanese instructions here). Canon has an online form for each product you want to repair. Only in Japanese.

Canon also has a phone number for camera repair inquiries (in Japanese only). This is not a toll-free number:

050-555-99077 (Alternate number: 043-211-9316)
Operators are available from 9 am to 5 pm on weekdays and Sat. (Closed Dec. 31–Jan. 3)

Most camera repairs take a week or so. Sensor cleaning is usually done within the same day if you take it early enough in the day (by early afternoon to be safe). D-SLR sensor cleaning is free during the warranty period and costs 1,000 yen after the warranty expires.

If more than 7 years have passed since your EOS DIGITAL camera was discontinued, Canon might not be able to repair your EOS DIGITAL camera. For Canon’s video cameras, the servicing period is 8 years after the product’s discontinuation. For Canon’s SLR film cameras, the servicing period is 10 or 7 years after the product’s discontinuation.

Check this list (in Japanese) to see when your camera or lens’ servicing period will end. If your product is not listed here, it means Canon can no longer repair it.
https://cweb.canon.jp/e-support/repair/period.html

Or see this list of Canon imaging products (including printers, cameras, lenses, scanners, Speedlite flash units, etc.) sold since 2000 that are no longer serviceable by Canon:
https://cweb.canon.jp/e-support/repair/parts-limit.html

Canon Service Centers in Japan

TOKYO (KANTO) AREA
Canon Service Center Ginza
Address: Ginza 3-9-7, 2nd floor
Chuo-ku, Tokyo, Japan 104-0061
〒104-0061東京都中央区銀座3-9-7 トレランス銀座ビルディング2F
Phone: (03) 3542-1815
Fax: (03) 3542-1817
Web site: https://sl.goga.jp/cweb/map/406
Hours: 10:30-18:30, closed Sun., national holidays, and summer months
Directions: Looks like the only Canon service center open on Sat. Service center for camera equipment and direct printers. The first floor is Canon Plaza Ginza where you can find the Canon Gallery Ginza, product showroom, and Digital House. Near Ginza subway station, exit A12 or Higashi-Ginza Station, exit A8. Also walkable from JR Yurakucho Station.

Canon Plaza S Repair Corner
Address: Konan 2-16-6, Canon S Tower, 2nd floor
Minato-ku, Tokyo, Japan 108-8011
〒108-8011東京都港区港南2-16-6 キヤノン S タワー2階
Phone: (03) 6719-9884
Web site: https://sl.goga.jp/cweb-showroom/map/ss-shinagawa
Hours: 10:00-17:30, closed Sun., national holidays, summer months, year-end and New Year’s period.
Directions: Near JR Shinagawa Station’s Konan Exit. This new Canon service center opened on Jan. 5, 2018.

Canon Service Center Shinjuku
(CLOSED on Dec. 26, 2017)

Canon Service Center Yokohama
(CLOSED on April 28, 2017)

NORTHERN JAPAN
Canon Service Center Sapporo
(CLOSED on Dec. 28, 2017)

Canon Service Center Sendai
(CLOSED on April 28, 2017)

CENTRAL & WESTERN (KANSAI) JAPAN
Canon Service Center Nagoya (Will CLOSE on Mar. 29, 2019)
Address: Nagoya Intercity 2nd floor, Nishiki 1-11-1
Naka-ku, Nagoya, Aichi, Japan 460-0003
〒460-0003愛知県名古屋市中区錦1-11-11 名古屋インターシティ 2F
Phone: (052) 209-6000
Fax: (052) 209-6002
Web site: https://sl.goga.jp/cweb/map/409
Hours: 10:00-18:00, closed Sun., national holidays, and summer months
Directions: Canon Showroom is also adjacent. Near Fushimi Station (Exit 10) on the Higashiyama/Tsurumai subway lines.

Canon Service Center Osaka
Address: Nakanoshima Festival Tower West 1st floor, Nakanoshima 3-2-4
Kita-ku, Osaka, Japan 530-8260
〒530-8260 大阪府大阪市北区中之島3-2-4 中之島フェスティバルタワー・ウエスト1階
Phone: (06) 7739-2300
Fax: (06) 7739-2301
Web site: https://sl.goga.jp/cweb/map/411
Hours: 10:00-18:00, closed Sun. national holidays, summer months, year end and New Year’s
Directions: Near Umeda Station. (This center used to be called “Service Center Umeda” at another location before it moved here in May 2017.)

Canon Service Center Osaka Nakanoshima
(CLOSED on Dec. 28, 2016)

Canon Service Center Hiroshima
(CLOSED on Dec. 28, 2016)

Canon Service Center Fukuoka
(CLOSED on Dec. 28, 2017)

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Nikon Service Centers in Japan

Compiled by Philbert Ono, updated: Jan. 21, 2019

Nikon has four camera repair centers in Japan: Ginza (Tokyo), Shinjuku (Tokyo), Osaka, and Nagoya (Aichi) (in Japanese here). They are part of the Nikon Plaza camera showrooms (and Nikon Salon galleries in Tokyo and Osaka). Kudos to Nikon for being one of the very few cameras makers in Japan to provide information in English.

Most people will have to use Nikon’s system to pick up and deliver the camera for repairs. You can either call or use the online form to request camera repairs. (Japanese instructions here). Only in Japanese.

Nikon also has a customer support phone number for camera repair inquiries (in Japanese only). This is not a toll-free number:

0570-02-8000 (Nikon Customer Support)
Operators are available from 9 am to 5 pm on weekdays and Sat. (Closed Dec. 31–Jan. 3)

You can also call to arrange for them to pick up your camera for repair. A fee will be charged for this service. Call this toll-free number (in Japanese):

0120-02-8155 (for camera pickup service)
Operator hours: Operator hours: 9 am to 6 pm, closed year-end and New Year’s period.

First make sure your Nikon film/digital camera or lens can still be serviceable by Nikon. Use this form to enter your product name.
https://recept.nikon-image.com/repair/MachineSelectInit?serviceType=3

Nikon Service Centers
Click on the links below to view the address, hours (usually 10:30 am–6:30 pm), and maps in English. The Nikon Service Center’s phone number is the same for all centers at 0570-02-8060 (Nikon Service Centers).

Nikon Ginza Service Center (Tokyo)
http://www.nikon-image.com/support/showroom/servicecenter/ginza/eng_index.htm

Nikon Shinjuku Service Center (Tokyo)
http://www.nikon-image.com/support/showroom/servicecenter/shinjuku/eng_index.htm

Nikon Osaka Service Center (Near JR Osaka and Umeda Stations)
http://www.nikon-image.com/support/showroom/servicecenter/osaka/eng_index.htm

Nikon Nagoya Service Center (Aichi)
http://www.nikon-image.com/support/showroom/servicecenter/nagoya/eng_index.htm

Nikon Fukuoka Service Center
Closed!

Nikon Sapporo Service Center
Closed!

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PENTAX Service Centers in Japan

I think Pentax has the best Web page for listing their camera repair centers. Besides an English list of their service centers in Japan, you can easily browse other lists of Pentax service centers in other countries.

See this Web page for PENTAX service centers in Japan (Tokyo and Osaka) in English:
http://www.pentax.jp/english/support/repair_entry-j.html

The Japanese list:
http://www.pentax.jp/japan/support/repair_entry-j.html

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Olympus Service Stations in Japan

Updated: Jan. 20, 2019

Olympus has four camera repair centers in Japan as listed below. (Japanese list here.)

First make sure your film/digital camera or lens is not listed as one of the products that is no longer serviceable by Olympus. (The list is in Japanese, but the model designations are in English.)
https://cs.olympus-imaging.jp/jp/support/cs/digital/servicea_12.html

For camera repair inquiries, call this phone number (in Japanese):

0570-073-000 (for camera repair inquiries)
Operator hours: 9:30 am to 6 pm every day except year-end and New Year’s period. (You will be charged ¥10/ min. on a land line or ¥10 per 20 sec. on a mobile phone, plus tax.)

You can also call to arrange for them to pick up your camera for repair. A fee will be charged for this service. Call this toll-free number (in Japanese):

0120-971995 (for camera pickup service)
Operator hours: Operator hours: 8 am to 8 pm M-F, and 9 am to 6 pm on weekends and national holidays.

Olympus Service Centers in Japan

Olympus Plaza Tokyo (Tokyo Service Station) オリンパスプラザ 東京
Address: S-tec Joho Bldg. 17th floor
Nishi Shinjuku 1-24-1
Shinjuku-ku, Tokyo, Japan 160-0023
〒 160-0023東京都新宿区西新宿1-24-1 エステック情報ビル
Phone: (03) 5909-0190
Web Site: http://www.olympus.co.jp/jp/contact/list/map_format.jsp?site_id=8677
Hours: 11:00-19:00, closed Thu.
Directions: There is also a product showroom and gallery on the basement 1st floor. Near Shinjuku Station’s West Exit.

Olympus Plaza Osaka (Osaka Service Station) オリンパスプラザ 大阪
Address: MID Nishi-honmachi Bldg. 1st floor
Awaza 1-6-1
Nishi-ku, Osaka, Japan 550-0011
〒 550-0011大阪市西区阿波座1-6-1 MID西本町ビル
Phone: (06) 6535-7911
Web Site (map): http://www.olympus.co.jp/jp/contact/list/map_format.jsp?site_id=8682
Hours: 10:00-18:00, closed Sun., national holidays, Golden Week, mid-Aug., year-end and New Year’s period.
Directions: There is also a product showroom and gallery. Near Honmachi Station Exit 22 and 23 (Yotsubashi, Chuo, and Midosuji subway lines).

Olympus Sapporo Service Station
Address: Sapporo Fukoku Seimei Bldg. 11th floor
Kita 4-jo Higashi 1-2-3
Chuo-ku, Sapporo, Hokkaido 060-0034
オリンパスイメージング株式会社 札幌支店
〒 060-0034北海道札幌市中央区北4条東1-2-3 札幌フコク生命ビル
Phone: 011-222-2570
Web Site (map): https://fotopus.com/olympusplaza/showroomgallery/access_map/map_sapporo.html
Hours: 9 am to 5 pm, closed Sat., Sun., national holidays, Golden Week, mid-Aug., year-end and New Year’s period.
Directions: 7-min. walk from JR Sapporo Station South Exit, 5-min. walk from Toho Line Sapporo Station Exit 18 and 19.

Olympus Fukuoka Service Station
Address: Fukuoka Fukoku Seimei Bldg. 6th floor
Watanabe-dori 3-6-11
Chuo-ku, Fukuoka, Japan 810-0004
オリンパスイメージング株式会社 福岡支店
〒 810-0004福岡県福岡市中央区渡辺通3-6-11 福岡フコク生命ビル
Phone: 092-761-4469
Web Site (map): https://fotopus.com/olympusplaza/showroomgallery/access_map/map_fukuoka.html
Hours: 9 am to 5 pm, closed Sat., Sun., national holidays, Golden Week, mid-Aug., year-end and New Year’s period.
Directions: Near Watanabe-dori Station on the Nanakuma Line.

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Panasonic LUMIX Camera Repair Centers in Japan

Panasonic has a huge network of service centers in Japan since they handle other Panasonic products besides cameras. Camera repair can also be done through the local dealer or their repair Web site where you apply to send in your camera for repair.

They have a toll-free number in Japan for repair inquiries (call in Japanese):
0120-878-554 (Compatible with cell phones)

Here’s a list of their repair centers in Japan (in Japanese):
http://panasonic.co.jp/cs/service/area.html

There is also one Lumix camera service center in Tokyo (Akihabara), called LUMIX & Let’s note Factory, where you can take your camera (or Let’s note computer) and have it repaired quickly on the spot. I had to use this once and it was fast and courteous service. They fixed my camera in an hour. That’s their target turnaround time for repairing Lumix compact cameras and Let’s Note notebook computers. It was the quickest camera repair service I ever had. The female receptionists were also very nice and courteous. I was very impressed. Too bad that they only have one such quick repair center in Japan. A short walk from Akihabara Station, near Ishimaru Denki main store.

LUMIX & Let’s note Repair Factory
Address: Daisan Denpa Bldg. 1st floor, Soto-Kanda 1-8-1
Chiyoda-ku, Tokyo, Japan 101-0021
Phone: 03-3251-4616
Near JR Akihabara Station. Map here.
Web site here: http://club.panasonic.jp/repair/quick/index.html

LUMIX & Let’snote修理工房
(パナソニック テクニカルサービス株式会社内)
午前9時から午後5時30分(修理受付)・午後8時(お引取)まで
(年末年始・お盆を除く)
〒101-0021東京都千代田区外神田1-8-1 第三電波ビル1F
Web site: http://club.panasonic.jp/repair/quick/index.html

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Sony Camera Repair Centers in Japan

Compiled by Philbert Ono, Updated: Jan. 21, 2019

Sony has four camera repair centers in Japan as listed below. (Japanese list here.)

First make sure your film/digital camera or lens is still serviceable by Sony (in Japanese).
https://www.sony.jp/support/repair/repair_price_online.html

For camera repair inquiries, call this toll-free phone number (in Japanese):

0120-222-330 (Alternate number for cell phones, etc. 050-3754-9599)
Operator hours: M-F 9:00 am to 6 pm, weekends and national holidays 9:00 am to 5 pm

Sony Service Centers in Japan

Sony Service Station Akihabara (Tokyo)
Address: Akihabara Shintaka Daiichi Seimei Bldg. 1st floor
Ueno 3-1-2
Taito-ku, Japan 110-0005
〒110-0005東京都台東区上野 3-1-2 秋葉原新高第一生命ビル 1F
Phone: 03-5818-0521
Fax: 03-5818-0526
Website (map): https://www.sony.jp/spot-map/map.html?type=1&initlat=35.70299967&initlng=139.7734556&mz=15
Hours: 10:00-18:30, closed Sun. and national holidays
Directions: Near JR Okachimachi and Akihabara Stations.

Sony Customer Consultation Counter Nagoya (Aichi)
Address: CentRise SAKAE Sony Store Nagoya, 2nd floor
Sakae 3-3-21
Naka-ku, Nagoya, Aichi, Japan 460-0008
〒460-0008愛知県名古屋市中区栄3-3-21 セントライズ栄 ソニーストア名古屋 2F
Phone: 052-249-3887
Fax: 052-263-6282
Website (map): https://www.sony.jp/spot-map/map.html?type=1&initlat=35.16790292&initlng=136.9054929&mz=15
Hours: 11:00-19:00, closed year-end and New Year’s period.
Directions: Near Sakae Station.

Sony Service Station Nipponbashi (Osaka)
Address: Nanba Tsujimoto Nissei Bldg. 1st floor
Nanba-naka 1-13-17
Naniwa-ku, Osaka, Japan 556-0011
〒556-0011大阪府大阪市浪速区難波中1-13-17 ナンバ辻本ニッセイビル 1F
Phone: 06-6643-1501
Fax: 06-6643-7554
Website (map): https://www.sony.jp/spot-map/map.html?type=1&initlat=34.66306318&initlng=135.4989194&mz=15
Hours: 10:00-17:30, closed Sun. and national holidays
Directions: Near Namba Station.

Sony Service Station Naha (Okinawa)
Address: Jitchaku 4-17-15
Urasoe, Okinawa, Japan 901-2122
〒901-2122 沖縄県浦添市勢理客 4-17-15
Phone: 098-877-0323
Fax: 098-878-5144
Website (map): https://www.sony.jp/spot-map/map.html?type=1&initlat=26.24457249&initlng=127.6890198&mz=15
Hours: 10:00-17:30, closed Sun. and national holidays
Directions:

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Mamiya Camera Service Centers in Japan

Medium-format maker Mamiya Digital Imaging Co., Ltd. has been bought out by Phase One. Updated: June 21, 2016

Phase One Japan
Support Web Site: https://www.phaseone.com/en/SupportMain.aspx?

Repair Centers

Sapporo:
Tak Camera Service
株式会社 タック・カメラサービス
〒060-0053札幌市中央区南3条東4丁目
Phone: 011-221-8507
Fax: 011-232-3344

Sendai:
MC Protek
MCプロテック
〒980-0841仙台市宮城野区原町5丁目3-44 森ビル202
Phone: 022-297-3846
Fax: 022-256-1808

Aichi:
Yamada Technical Service
山田テクニカルサービス
〒496-0026愛知県津島市唐臼町大門99
Phone: 0567-32-2708
Fax: 0567-32-3454

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