PhotoRepairs FAQ

Updated: Nov. 2, 2017

CAMERA SERVICE CENTERS IN JAPAN
To find contact info for camera repair in Japan, click on the links below.
CanonCasioEpsonFujiFilmKenko-TokinaKodakKonica-Minolta |KyoceraMamiyaNikonOlympusPanasonic LumixPentaxPolaroidRicohSigmaSonyTamronIndependent Repair Centers

What is PhotoRepairs?
An English list of camera repair centers in Japan organized according to camera manufacturer. This is where you can find your nearest camera service center in Japan or find out how to send in your camera for repair. In recent years, many manufacturers closed their service centers in regional cities. So now the service centers are concentrated in the largest cities such as Tokyo, Osaka, Nagoya, Fukuoka, and Sapporo. All camera makers also offer mail-in repair services where you send in your camera for repair.

Note: Repair centers sometimes close or move, so you might find outdated information here. Contact us if you find any outdated information so we can correct it.

I live outside Japan and I need to repair my camera or lens in Japan. Can you help me?
Camera repair centers in Japan do not accept camera repair orders from overseas. They will not ship your repaired camera overseas. You need to be in Japan to receive your repaired camera. You need to contact your dealer or camera maker. You have to repair your camera in your own country. Or you can visit Japan and have it repaired here. But your warranty might not be valid in Japan. If you are outside Japan and want to repair your camera in Japan, you will need to find a friend in Japan who can accept your camera, give it to the camera repair center in Japan, then ship the repaired camera to you.

How can I repair my camera in Japan?
You can either take your camera to the manufacturer’s service center or call a phone number and find out where to send it for repair. It might also be possible for someone to pick it up at your location. Sometimes your camera dealer can accept cameras for repair.

I bought my camera outside Japan and it’s still under warranty. Can I repair it for free in Japan?
In the case of Nikon, camera bodies and accessories (flash, etc.) have only country-specific warranties. So the warranty will be valid only in the country where you bought the camera. Only Nikkor lenses have worldwide warranties. As for Canon, both camera bodies and lenses have country-specific warranties. Most other camera makers would have similar warranty conditions. Whether your warranty is valid or not in Japan, you can still have your camera checked out at any repair center in Japan for free. They can tell you what’s wrong and give an estimate for the repair cost. If you bought your camera at a US military base in Japan, it will likely be considered as a purchase in the US.

I don’t speak any Japanese. Will the people in Japan understand me?
Major camera repair centers in Japan will usually have someone who can understand English. Just speak slowly and don’t use any difficult words.

How long does it take to repair a camera?
It usually takes one week for digital cameras. Certain manufacturers offer a quick repair service or same-day service depending on the camera model, the type of repair, how early in the day you bring in your camera, and how busy they are that day. Call to check. If you are a tourist visiting Japan, you will need to make sure whether the camera will be repaired fast enough while you’re here. Call to check.

Also, if you are registered at a pro service center, you can get it back much faster and at cheaper rates. To be eligible to receive services from a pro service center, you must register and show proof that you are a full-time pro photographer.

What about cleaning my D-SLR’s sensor?
You can usually have it cleaned on the same day you take it in. But if they are busy, it may require overnight service. Best to take your camera earlier in the day, by early afternoon so it will be ready the same day. Or you can call them to ask how long it will take. They might charge for cleaning the sensor, especially if the warranty has expired.

Do they speak English?
Staff at camera repair centers in Japan usually don’t speak English, so when you call, try to have someone who can speak Japanese to inquire for you.

How much will it cost to repair my camera?
For expensive SLR equipment, expect to pay an arm or leg or both. Compact digital cameras usually cost around 8,000 to 13,000 yen to repair. Most service centers have a Web page listing their repair prices. You can also ask by phone for an estimate.

Can I pay by credit card?
Note that camera repair centers do not accept credit cards. Prepare to pay in cash. Even when you send in your camera for repair, it will usually be delivered to you C.O.D. so you will have to pay the delivery person in cash upon receiving the repaired camera.

How should I send my camera to a repair center in Japan?
You should ship it via a courier service called takkyubin (宅急便) available at most convenience stores. Or go to a post office and request Yu-Pack. You fill out the address label with the address and stick it on to the box. You will then receive the receipt that has the package tracking No. in case it gets lost. Better to not send anything via parcel post or regular mail.

What are independent camera service centers?
These are companies that are independent from camera manufacturers. They specialize in repairing old (classic) and discontinued cameras and often manufacture their own spare parts after the camera maker runs out of parts to fix your camera.

In other words, if your camera is too old to be repaired by the manufacturer, then you can take it to an independent camera repair center if it’s worth repairing.

I forgot to bring my warranty card!
If your camera is a new model introduced less than a year ago, it will be obvious that it is still under warranty (usually 1 year), so they will likely repair it under the warranty even if you don’t have the warranty card. But try to bring the warranty card just in case, especially if you have an international waranty.

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Canon Service Centers in Japan

Canon camera repair centers in Japan are listed below (listed in Japanese here). A number of centers have closed. The remaining centers are also closed during the summer months. Canon also has a system to pick up and deliver your product for repairs (Japanese instructions here).

Compiled by Philbert Ono, updated: July 2, 2017.

Canon also has camera repair phone numbers to receive customer’s questions (in Japanese only) regarding servicing. Note that these are not toll-free numbers. Operators are available from 9 am to 8 pm on weekdays and 10 am to 5 pm on weekends and national holidays.

Phone number in Japan for EOS DIGITAL camera/lens questions: 050-555-90002 (From outside Japan: 043-211-9556)

Phone number in Japan for IXY/PowerShot camera questions: 050-555-90005 (From outside Japan: 043-211-9630)

Most camera repairs take a week or so. Sensor cleaning is usually done within the same day if you take it early enough in the day (by early afternoon to be safe). D-SLR sensor cleaning is free during the warranty period and costs 1,000 yen after the warranty expires. If more than 7 years have passed since your EOS DIGITAL camera was discontinued, Canon might not be able to repair your EOS DIGITAL camera.

TOKYO (KANTO) AREA
Canon Service Center Ginza
Address: Ginza 3-9-7, 2nd floor
Chuo-ku, Tokyo, Japan 104-0061
〒104-0061東京都中央区銀座3-9-7 トレランス銀座ビルディング2F
Phone: (03) 3542-1815
Fax: (03) 3542-1817
Web site: https://sl.goga.jp/cweb/map/406
Hours: 10:30-18:30, closed Sun., national holidays, and summer months
Directions: Looks like the only Canon service center open on Sat. Service center for camera equipment and direct printers. The first floor is Canon Plaza Ginza where you can find the Canon Gallery Ginza, product showroom, and Digital House. Near Ginza subway station, exit A12 or Higashi-Ginza Station, exit A8. Also walkable from JR Yurakucho Station.

Canon Service Center Shinjuku
Address: Shinjuku Mitsui Bldg. 1F, Nishi-Shinjuku 2-1-1
Shinjuku-ku, Tokyo, Japan 163-0401
〒163-0401東京都新宿区西新宿2-1-1 新宿三井ビル1F
Phone: (03) 3348-4725
Fax: (03) 3349-0439
Web site: https://sl.goga.jp/cweb/map/407
Hours: 10:00-18:00, closed Sun., national holidays, and summer months
Directions: Open on Sat. This center repairs most Canon products–cameras, printers, scanners, calculators, etc. Near Shinjuku Station’s West Exit, Oedo Line Tocho-mae Station Exit A1, and Marunouchi Line Nishi-Shinjuku Station Exit 2.

Canon Service Center Yokohama
(CLOSED on April 28, 2017)

NORTHERN JAPAN
Canon Service Center Sapporo
Address: Nihon Seimei Sapporo Bldg. 1st floor, Kita-Sanjo-Nishi 4-1-1, Chuo-ku, Sapporo, Hokkaido 060-8522
〒060-0003 北海道札幌市中央区北3条西4-1-1 日本生命札幌ビル 高層棟1F
Phone: (011) 207-2411
Fax: (011) 207-2412
Web site: https://sl.goga.jp/cweb/map/401
Hours: 10:00-18:00, closed Sat., Sun., national holidays, and summer months
Directions: Near JR Sapporo Station’s South Exit or Sapporo subway station on the Nanboku Line (Exit 10). The Sapporo Service Center moved to this new location in the new Nihon Seimei Bldg. on Ekimae-dori on March 1, 2010.

Canon Service Center Sendai
(CLOSED on April 28, 2017)

CENTRAL & WESTERN (KANSAI) JAPAN
Canon Service Center Nagoya
Address: Nagoya Intercity 2nd floor, Nishiki 1-11-1
Naka-ku, Nagoya, Aichi, Japan 460-0003
〒460-0003愛知県名古屋市中区錦1-11-11 名古屋インターシティ 2F
Phone: (052) 209-6000
Fax: (052) 209-6002
Web site: https://sl.goga.jp/cweb/map/409
Hours: 10:00-18:00, closed Sun., national holidays, and summer months
Directions: Canon Showroom is also adjacent. Near Fushimi Station (Exit 10) on the Higashiyama/Tsurumai subway lines.

Canon Service Center Osaka (Moved)
Address: Nakanoshima Festival Tower West 1st floor, Nakanoshima 3-2-4
Kita-ku, Osaka, Japan 530-8260
〒530-8260 大阪府大阪市北区中之島3-2-4 中之島フェスティバルタワー・ウエスト1階
Phone: (06) 7739-2300
Fax: (06) 7739-2301
Web site: https://sl.goga.jp/cweb/map/411
Hours: 10:00-18:00, closed Sun. national holidays, summer months, year end and New Year’s
Directions: Near Umeda Station.

Canon Service Center Osaka Nakanoshima
(CLOSED on Dec. 28, 2016)

Canon Service Center Hiroshima
(CLOSED on Dec. 28, 2016)

Canon Service Center Fukuoka
Address: Fukuoka RD Bldg. 1st floor, Tsunabamachi 4-1
Hakata-ku, Fukuoka, Japan 812-0024
〒812-0024 福岡市博多区綱場町4-1 福岡RDビル1F
Phone: (092) 281-1400
Fax: (092) 281-1401
Web site: https://sl.goga.jp/cweb/map/415
Hours: 10:00-18:00, closed Sat., Sun., national holidays, and summer months
Directions: Near Nakasu-Kawabata Station (subway).

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Nikon Service Centers in Japan

Updated: July 2, 2017

Nikon has four camera repair centers in Japan: Ginza (Tokyo), Shinjuku (Tokyo), Osaka, and Nagoya. The Fukuoka and Sapporo Service Centers recently closed.

Click on the links below to view the address, hours, and maps in English.

Nikon Ginza Service Center
http://www.nikon-image.com/support/showroom/servicecenter/ginza/eng_index.htm

Nikon Shinjuku Service Center
http://www.nikon-image.com/support/showroom/servicecenter/shinjuku/eng_index.htm

Nikon Osaka Service Center
http://www.nikon-image.com/support/showroom/servicecenter/osaka/eng_index.htm

Nikon Nagoya Service Center
http://www.nikon-image.com/support/showroom/servicecenter/nagoya/eng_index.htm

Nikon Fukuoka Service Center
Closed!

Nikon Sapporo Service Center
Closed!

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PENTAX Service Centers in Japan

I think Pentax has the best Web page for listing their camera repair centers. Besides an English list of their service centers in Japan, you can easily browse other lists of Pentax service centers in other countries.

See this Web page for PENTAX service centers in Japan (Tokyo and Osaka) in English:
http://www.pentax.jp/english/support/repair_entry-j.html

The Japanese list:
http://www.pentax.jp/japan/support/repair_entry-j.html

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Olympus Service Stations in Japan

Updated: July 2, 2017

Olympus has four camera repair centers in Japan as listed below. Note that the Tokyo repair center has moved to Shinjuku. (Japanese list here.)

You can also call their repair center to arrange for them to pick up your camera for repairs. Call this toll-free phone number:

0120-97-1995
Operator hours: 8 am to 8 pm M-F, and 9 am to 6 pm on other days including national holidays.

Olympus Plaza Tokyo オリンパスプラザ 東京
Address: S-tec Joho Bldg. 17th floor
Nishi Shinjuku 1-24-1
Shinjuku-ku, Tokyo, Japan 160-0023
〒 160-0023東京都新宿区西新宿1-24-1 エステック情報ビル
Phone: (03) 5909-0190
Web Site: http://www.olympus.co.jp/jp/contact/list/map_format.jsp?site_id=8677
Hours: 11:00-19:00, closed Thu.
Directions: There is also a product showroom and gallery on the basement 1st floor. Near Shinjuku Station’s West Exit.

Olympus Plaza Osaka オリンパスプラザ 大阪
Address: MID Nishi-honmachi Bldg. 1st floor
Awaza 1-6-1
Nishi-ku, Osaka, Japan 550-0011
〒 550-0011大阪市西区阿波座1-6-1 MID西本町ビル
Phone: (06) 6535-7980
Web Site (map): http://www.olympus.co.jp/jp/contact/list/map_format.jsp?site_id=8682
Hours: 10:00-18:00, closed Sat., Sun., and national holidays
Directions: There is also a product showroom and gallery. Near Honmachi Station Exit 22 and 23 (Yotsubashi, Chuo, and Midosuji subway lines).

Olympus Sapporo Service Station
Address: Sapporo Fukoku Seimei Bldg. 11th floor
Kita 4-jo Higashi 1-2-3
Chuo-ku, Sapporo, Hokkaido 060-0034
オリンパスイメージング株式会社 札幌支店
〒 060-0034北海道札幌市中央区北4条東1-2-3 札幌フコク生命ビル
Phone: 011-222-2570
Web Site (map):
Hours: 9 am to 5 pm, closed Sat., Sun., and national holidays
Directions: 7-min. walk from JR Sapporo Station South Exit, 5-min. walk from Toho Line Sapporo Station Exit 18 and 19.

Olympus Fukuoka Service Station
Address: Fukuoka Fukoku Seimei Bldg. 6th floor
Watanabe-dori 3-6-11
Chuo-ku, Fukuoka, Japan 810-0004
オリンパスイメージング株式会社 福岡支店
〒 810-0004福岡県福岡市中央区渡辺通3-6-11 福岡フコク生命ビル
Phone: 092-761-4469
Web Site (map):
Hours: 9 am to 5 pm, closed Sat., Sun., and national holidays
Directions: Near Watanabe-dori Station on the Nanakuma Line.

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Panasonic LUMIX Camera Repair Centers in Japan

Panasonic has a huge network of service centers in Japan since they handle other Panasonic products besides cameras. Camera repair can also be done through the local dealer or their repair Web site where you apply to send in your camera for repair.

They have a toll-free number in Japan for repair inquiries (call in Japanese):
0120-878-554 (Compatible with cell phones)

Here’s a list of their repair centers in Japan (in Japanese):
http://panasonic.co.jp/cs/service/area.html

There is also one Lumix camera service center in Tokyo (Akihabara), called LUMIX & Let’s note Factory, where you can take your camera (or Let’s note computer) and have it repaired quickly on the spot. I had to use this once and it was fast and courteous service. They fixed my camera in an hour. That’s their target turnaround time for repairing Lumix compact cameras and Let’s Note notebook computers. It was the quickest camera repair service I ever had. The female receptionists were also very nice and courteous. I was very impressed. Too bad that they only have one such quick repair center in Japan. A short walk from Akihabara Station, near Ishimaru Denki main store.

LUMIX & Let’s note Repair Factory
Address: Daisan Denpa Bldg. 1st floor, Soto-Kanda 1-8-1
Chiyoda-ku, Tokyo, Japan 101-0021
Phone: 03-3251-4616
Near JR Akihabara Station. Map here.
Web site here: http://club.panasonic.jp/repair/quick/index.html

LUMIX & Let’snote修理工房
(パナソニック テクニカルサービス株式会社内)
午前9時から午後5時30分(修理受付)・午後8時(お引取)まで
(年末年始・お盆を除く)
〒101-0021東京都千代田区外神田1-8-1 第三電波ビル1F
Web site: http://club.panasonic.jp/repair/quick/index.html

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Sony Camera Repair Center in Japan

Updated: Aug. 12, 2016

Sony provides a phone number in Japan for camera repairs. Basically, you send your camera to them and they send it back to you after it is repaired. Or you can take it to a Sony Service station (repair center) in Tokyo (Akihabara), Osaka (Nipponbashi), Nagoya (Sakae), or Okinawa (Naha).

Tokyo Sony Service station map: http://petamap.jp/spot/spot?sid=2c90b2bf2b855506012b85578d251e94&md=view&sitekey=sonyservice

Call this toll-free number in Japanese:

0120-222-330
Operator hours: 9 am to 6 pm (M-F) and 9 am to 5 pm on Sun. and national holidays

From cell phones, call 050-3754-9599

Web site: http://www.sony.jp/support/repair-contact.html

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Mamiya Camera Service Centers in Japan

Medium-format maker Mamiya Digital Imaging Co., Ltd. has been bought out by Phase One. Updated: June 21, 2016

Phase One Japan
Support Web Site: https://www.phaseone.com/en/SupportMain.aspx?

Repair Centers

Sapporo:
Tak Camera Service
株式会社 タック・カメラサービス
〒060-0053札幌市中央区南3条東4丁目
Phone: 011-221-8507
Fax: 011-232-3344

Sendai:
MC Protek
MCプロテック
〒980-0841仙台市宮城野区原町5丁目3-44 森ビル202
Phone: 022-297-3846
Fax: 022-256-1808

Aichi:
Yamada Technical Service
山田テクニカルサービス
〒496-0026愛知県津島市唐臼町大門99
Phone: 0567-32-2708
Fax: 0567-32-3454

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