Payment Methods

We accept the following payment methods:

  • PayPal (send to )
  • Credit card (via PayPal)
  • Money order or cashier’s check (no personal checks)
  • Cash (US$)
  • Wire or bank transfer to our Japanese bank account

All payment from outside Japan must be in US dollars. Money orders and cashier’s checks must be drawn on a bank or post office in the United States.

For PayPal payments, you don’t have to join PayPal to send us payment via PayPal. Non-members can still send payment via PayPal using a credit card and email address. (But we highly recommend that you join PayPal.)

For credit card payments, you can use PayPal.

For cashier’s checks and money orders, make it payable to Philbert H. Ono and send it to the following address. Cash payments must also go to the following address. Together with the payment, enclose a printout of the price quote we sent you by e-mail.

PhotoGuide Japan
Kojima Bldg. SBC4-121
3-20-8 Ueno
Taito-ku, Tokyo 110-0005
(Note that this is a private mailbox and not an office address. So don’t drop by to deliver your payment in person.)

For bank transfers to our bank account in Japan:

Japan Net Bank
Honten branch code 001, Ordinary account No. 1555069
Account holder: Philbert Ono

ƒジャパンネット銀行(Japan Net Bank)
–本店 001, 普通: 1555069
名義:オノ フィルバート

Japan Post Office
Furikae account No. 00170-7-143742
Account holder: PhotoGuide Japan

To wire money from outside Japan to our bank account in Japan:

Bank of Tokyo-Mitsubishi UFJ
Urayasu Branch
Kita-zakae 1-17-11
Urayasu-shi, Chiba 279-0002
Telephone: +81-473-54-3341

Acct. No: 0174347

After you deposit the payment, send us email and tell us which account you deposited the money. Thanks!!

Payment FAQ

What is PayPal?

PayPal is the leading company for sending and receiving payments online. It is a very convenient, quick, and low-cost way to send and receive money via the Internet. With PayPal, we can confirm your payment very quickly. We can also send you a refund very quickly. PayPal can also be used to pay with a credit card. For more information, see PayPal.

Can I just fax or snail mail you my credit card information?

Sorry, no. We are not equipped to accept and process credit card payments directly. If you want to pay by credit card, you must use PayPal.

If you do not want to use your credit card through the Internet, then please send us a money order or cash instead.

What happens to the personal information (credit card number, e-mail address, etc.) I give you?

Your privacy is guaranteed. PhotoGuide Japan, PayPal, etc., will never reveal, sell, or rent to any third party the information you provide for your order. Your purchases and purchasing patterns are also kept confidential. Read our Privacy Policy

How do I use the Proxy Payment Form?

A normal shopping site has an online catalog where you choose the items you want and put them into a shopping cart and then check out. We cannot do this for auction items and third-party items because they are not our products and they are too transient. They come and go within days and prices always vary.

So we provide this flexible and generic Proxy Payment Form which can be used to order and pay for any auction or third-party item you want. After we give you a price quote, use this form to set the amount you need to pay, choose the desired shipping method, and in the Remarks box, copy and paste the URL of the auction or third-party item(s) you want to buy. (You can enter multiple items or URLs in the same form.) When your payment is confirmed, you will receive a confirmation email.

I sent you a money order (or cash) and you should have received it by now. However, I still have not received a payment confirmation e-mail from you.

Our postal address is a private mailbox. We check the mailbox only once a week or so. You just have to wait until the next time we check the mailbox. Then we will tell you that we received your payment.

I already sent payment for my order, but something came up and I want to cancel my order. Can you refund my money?

Generally speaking, all sales are final. The only exceptions will be as stated in our Returns and Refund Policy.

I am in Japan. Can I pay in yen?

Yes you can. You will have to request for a price quote in yen. Mention this on your order form. (Your shipping address must be in Japan, and you must be able to transfer money to our Japanese bank account.) Obviously, domestic mailing costs are lower and the price quote we give you will reflect this.

Shipping Methods

  • SAL (Surface Air Lift) low-priority air mail
  • Priority air mail
  • EMS (Express Mail Service) (Track EMS package here)
  • Surface mail

SAL (Surface Air Lift) is our standard shipping method. The cost of SAL shipping is usually included in our price quotes. SAL packages are loaded on the airplane only if there’s room after all the priority air mail parcels are loaded. Therefore, it is slower and cheaper than priority air mail, but faster than surface (boat) mail. Delivery takes about 2-3 weeks from Japan to most countries. If your country does not accept SAL packages, then we ship by surface mail. Countries like South Korea, Taiwan, and most Central American and African countries do not accept SAL.

Priority air mail promptly loads your package on an airplane. Delivery takes 1-2 weeks from Japan to most countries.

EMS (Express Mail Service) is the fastest shipping method available through the post office. Delivery takes only 3-4 days from Japan to most major countries. It is the most expensive method, but you can track the package if it is lost. (We can tell you your EMS tracking number if your order does not arrive within a week.) Insurance is also provided up to 20,000 yen. It is cheaper than Federal Express. If you have the EMS tracking number, you can track your package on this Web page:

On the iStore order form or payment form, you can select your preferred shipping method, and we will calculate the total cost.

All book and magazine orders are shipped as “Printed Matter” or “Books.”

Shipping FAQ

How long will it take to receive my order after I send payment?
All items are shipped from Tokyo, Japan. The time it takes for you to receive your order depends on merchandise availability, the payment method you use, the shipping method you choose, your location (country), and sometimes customs inspections. Generally speaking, it will take several weeks for your order to arrive.

For auction items, it will take about 4-6 weeks since you must allow time for the seller to ship the item to us before we can ship it to you.

Paying by PayPal greatly reduces the delivery time. PayPal and credit card payments can be confirmed within 24 hours (often within a few hours). After your payment is confirmed, we can usually ship your order within 2-3 weeks. If you send a cashier’s check, money order, or cash instead, you will have to wait longer.

Our standard shipping method is SAL low-priority air mail. It takes about 2 weeks for the package to arrive via SAL. If you’re impatient, you can pay slightly extra for priority air mail which takes about 1 week for your order to arrive. And if it’s urgent, you can request EMS Express Mail which takes 3 or 4 days.

So, assuming that you pay by PayPal, and you use SAL air mail, it will take an average of 3-5 weeks for your order to arrive. (Sometimes longer, sometimes sooner.) Priority air mail will take about 3-4 weeks. Or use EMS Express Mail and it will take about 2-3 weeks for your order to arrive after payment is confirmed.

Note that during certain holiday or vacation periods such as Christmas/New Year’s and summer time (August), deliveries might be delayed. There will also be delays when we take a vacation, usually during late Dec. and New Year’s, late April-early May, and August.

Priority air mail costs about $9 more than SAL per package, and EMS Express Mail costs about $20 more than priority air. FedEx is also an option, but we don’t offer it due to the prohibitive cost.

Since we use the postal system, there is no way of tracking your package (as with FedEx, etc.) unless it is registered or sent via EMS. However, from our experience, it is extremely unlikely for your order to get lost in the mail.

How much does shipping cost from Japan?
We ship all orders by postal mail from Tokyo, Japan. The shipping cost depends on how heavy your order is, your preferred shipping method, and your location.

SAL: Shipping printed matter via SAL ranges from 75 yen (for 20 g) to 2,080 yen (for 2 kg) for North America, Europe, Australia, and Oceania. The weight limit for SAL is usually 5 kg for printed matter and sometimes only 2 kg for some countries. So if your books weigh more than 2 or 5 kg, your order will arrive in two or more packages possibly on different days. If it’s not printed matter, then the weight limit for SAL is 2 kg. SAL does not provide package tracking nor insurance.
See the Japan Post Office’s SAL Rates (in English).

Priority air mail: Rates range from 80 yen (for 20 g) to 5,460 yen (for 5 kg) for North America, Europe, Australia, and Oceania. Five kilograms is the maximum weight limit allowed for a package containing printed matter. If your order weighs more than 5 kg (including packaging), we will have to ship it in two or more packages. It does not provide package tracking nor insurance.
See the Japan Post Office’s Air Mail Rates (in English).

EMS: This is the fastest shipping method via the post office. The delivery time to most countries is 3 or 4 days. This service costs 1,200 yen for 300 g, 2,400 yen for 1 kg, 4,000 yen for 2 kg, and 8,200 yen for 5 kg to North America. The weight limit is 20 kg. EMS provides package tracking and insurance up to 20,000 yen. We can give you the tracking number upon request.
See the Japan Post Office’s EMS Rates (in English).

Shipping rates are slightly cheaper for Asian countries and more expensive for Africa and South America.

What about using FedEx?
We do not use private courier services (Federal Express, etc.) because of their prohibitive cost for international deliveries. Even EMS is much cheaper than Federal Express and almost as fast. For example, for a 1-kg “FedEx Pak” to the US West Coast, it costs 7,200 yen compared to 2,400 yen via EMS to anywhere in the US.

I paid for my order about 4 weeks ago, but it still has not arrived. What’s causing the delay?

The reason or cause can be any of the following (in the order of highest to lowest probability):

1. One of the books you ordered is temporarily out of stock and we are waiting for it to arrive from the publisher.

2. For some reason, the auction seller has delayed shipping the item to us.

3. One of the books you ordered has gone out-of-print and we are looking for an available copy (usually at used bookstores or Japanese auction sites). If this happens, we will let you know.

4. The postal system is experiencing delays in delivering your package. (SAL low-priority air mail is supposed to take 2-3 weeks, but it may take longer.)

5. We’re really busy with our day jobs and have not been able to keep up with order fulfillment. (PhotoGuide Japan is just a side business.)

6. We are currently on vacation. We’ll ship your order as soon as we get back. The major vacation periods in Japan are: Dec. 24-Jan. 6, April 28-May 7, and August.

7. The wrong shipping method (SAL low-priority air mail instead of priority air mail or boat mail instead of SAL) was used to ship your order.

8. Customs officials in your country are withholding the package for inspection. Due to more strict anti-terrorism measures in countries like the USA, customs inspection of incoming packages might be causing a delay in delivery.

9. Customs officials in your country have confiscated the package since the contents are not allowed in your country.

10. You typed the wrong address on the online order form and the package went to that wrong address.

11. The address label on the package was torn off or made illegible somehow and the package is being returned to PhotoGuide Japan.

12. The package arrived at your home, but the mailman took it back to the local office because you weren’t home. (Check with your local post office to see if they are holding a package for you.)

13. The package arrived in your the mailbox, but your dog grabbed it and buried it somewhere. Or someone stole your mail. Make sure your mail box has a lock and it is large enough to hold books.

14. The package got lost in the mail.

15. The plane, train, boat, or vehicle carrying your package got into an accident.

Note that if 9, 10, 13, 14, or 15 occurs, we will not send a replacement copy. You will have to bear the risk of non-delivery. But don’t worry too much because the chances of your order getting lost in the mail is extremely low.

If you want to guarantee delivery, please request EMS (Express Mail Service) shipping. EMS enables you to track the package via the Internet and insures the contents up to 20,000 yen. If it does not arrive via EMS within a few days, you can tell us and we can check the delivery status of the package. You can always contact us and inquire about your order’s status.

What happens if the item I ordered and paid for is no longer available?
If we cannot find it within 4 or 5 weeks, we will inform you and give you a full refund or credit you for that amount toward a future order, whichever you choose.

I ordered five books from you, but I got only three books.

When you order three or more books, your order may be shipped in two or more packages arriving on different days. So just wait a little while longer until the other package arrives.

Sometimes though, one or more of the books you ordered might be delayed so we shipped only part of your order. We usually send email when your order is partially shipped. You can also login to iStore and check your order status. Or you can contact us and inquire about your order’s status.

What about customs or import duties?
If any customs charges or import duties apply to your order in your country, you will have to pay it when you receive the package. Contact your local customs office for more information.

Terms & Conditions

Last modified: April 5, 2010

When you order and purchase any tangible merchandise from PhotoGuide Japan, you must agree to the following:

Order Acceptance Policy

The customer can cancel his/her order partially or completely anytime before sending payment. The customer can cancel the order automatically by not remitting payment within 2 weeks after submitting the order.

PhotoGuide Japan reserves the right to reject any orders from any customer for any reason. Orders for items banned or illegal in the customer’s (or designated recipient’s) country will not be shipped. Payment will not be requested nor accepted for any orders rejected by PhotoGuide Japan.

If necessary, PhotoGuide Japan shall contact the customer country’s embassy or consulate in Japan to confirm whether or not an item is banned or illegal in the customer’s country. PhotoGuide Japan does not and will never knowingly sell illegal, stolen, or harmful goods. PhotoGuide Japan also cannot be held liable for any items confiscated by customs officials in the customer’s country.

Pricing Policy

Although the prices listed in the catalog are always current, they are subject to change without notice. Such changes will always be reflected in the catalog before they take effect.

Any price quote PhotoGuide Japan gives to the customer is non-negotiable and will remain valid for 2 weeks (in the case of auctions, until the auction ends or until we are outbid). After 2 weeks, the price quote may change.

If payment is not remitted within this time, the price quote and the order will be canceled automatically except in the case when the customer gives PhotoGuide Japan advance notice about a delay in payment or if PhotoGuide Japan agrees to delayed payment (normally for trusted customers placing bids at auctions through ProxyShop). Nothing will be shipped to the customer until confirmation of payment is received.

Bartering, trading, etc., instead of currency payment will not be accepted.

Payment Acceptance Policy

The payment options are PayPal, credit card, money order, cashier’s check, cash, wire transfer, and bank transfer. Personal checks will not be accepted. Payment from outside Japan must be in US dollars. Money orders and cashier’s checks must be drawn on a US bank or US post office. Payment shall be made to Philbert H. Ono or to our authorized agent in accordance with the payment instructions given to the customer. Payment from within Japan may be in yen transferred to PhotoGuide Japan’s Japanese bank account.

Orders for any items containing nudity (fine-art nudes, etc.) must be paid with PayPal or a credit card. This is to ensure that such materials are not sold to minors. If the adult customer does not have a credit card, he or she must send payment together with a photocopy of a valid ID showing the customer’s name, address, and birthdate. (Orders for items containing nudity will not be accepted from customers in countries where such items are banned.)

Although sending a large amount of cash is not recommended, it will be accepted if it arrives safely. Any cash, money order, or check lost or stolen before reaching PhotoGuide Japan’s private (and secure) mailbox will be the customer’s loss, not PhotoGuide Japan’s. Using registered mail is recommended. All payments will be acknowledged by e-mail upon receipt.

Order Fulfillment Policy

PhotoGuide Japan shall fulfill the customer’s order as soon as possible after confirming or receiving payment. It shall notify the customer of the approximate date when the order will be shipped (in part or in whole). If there is a foreseeable or abnormal delay in shipping the order, PhotoGuide Japan shall notify the customer as soon as possible. If PhotoGuide Japan cannot ship an order within 3 months after receiving payment, the customer will be notified and will have the option to receive a full refund (usually in US$ cash) for the unfulfilled order or to have the amount credited to a future order.

Most the items can be shipped within 21 days. However, an item can be sold out or discontinued by our supplier at any time. In such a case, the customer will be notified and will have the following options: 1. Receive a full refund for the unfulfilled order. 2. Have the amount credited to a future order. 3. Order an alternate item and pay any extra amount required or receive a partial refund if the alternate item has a different price from original item ordered.

Special shipping requests (priority air mail, EMS Express Mail Service, etc.) as specified on the order form will be accepted whenever possible. The additional cost will be included in the price quote.

Everything PhotoGuide Japan ships will be packed and sealed well enough to withstand normal handling and transit. However, PhotoGuide Japan cannot be held liable for any product damage incurred by the postal or courier service during shipment. PhotoGuide Japan also cannot be held liable for any items lost in the mail or stolen before reaching the customer. In the case of EMS shipping, the item is insured up to 20,000 yen.

The customer must bear any customs or import duties that apply in his/her country.

Returns & Refund Policy

Since we sell only quality items, customer satisfaction with the merchandise is virtually assured. However, there is no money-back guarantee. Once payment is made to PhotoGuide Japan or its authorized agent, the sale will be final. Product returns and refund requests will be accepted only in the following cases:

  • PhotoGuide Japan shipped the wrong item due to its error. In this (highly unlikely) case, PhotoGuide Japan shall pay for the return shipping cost. PhotoGuide Japan shall also refund the applicable amount or ship the correct item by priority air mail (at no extra cost), whichever the customer prefers.
  • PhotoGuide Japan shipped an item that has a defect incurred during the item’s manufacture (not including any damage incurred during delivery). The same action described above for a wrong item shipped shall be taken.
  • The item the customer ordered is no longer available or PhotoGuide Japan cannot ship it within 2 months after it received payment for it. In such a case, PhotoGuide Japan shall give the customer a full refund for the item or credit the amount for a future purchase.
  • The customer mistakenly overpaid for his/her order. If the customer remits payment exceeding the required amount (such as submitting the same credit card payment form twice), PhotoGuide Japan will ask the customer whether the extra money is a bonus (which will be gratefully accepted) or a mistake. If it’s a mistake, PhotoGuide Japan shall refund the extra money after deducting a surcharge or it will be credited to the customer’s next purchase, whichever he/she prefers.
  • In the case of proxy bidding for auctions in Japan, a full refund will be given if the auction was lost.

Other Policies

These above terms and conditions are subject to change at anytime. Any major policy changes will be stated at the top of this section.

Non-compliance with any of the above policies may be permitted upon the mutual consent of PhotoGuide Japan and the customer.

Any item of contention not covered by the above “Terms and Conditions” is to be resolved amicably through the mutual consent and agreement of PhotoGuide Japan and the customer.

Privacy guaranteed: The ordering and purchasing information, and all other personal information you provide for your order will never be sold, rented, or revealed to any party not involved in processing your order. Complete confidentiality will be maintained. See our Privacy Policy here.

Banned items not shipped: We do not knowingly ship any merchandise to a country where it is banned.

No porno, etc.: PhotoGuide Japan does not and will never knowingly promote or sell pornographic materials, child pornography and nudes, and illegal, stolen, or harmful goods.

Licensed to sell: PhotoGuide Japan is licensed by the Tokyo Metropolitan Public Safety Commission (i.e., the Tokyo Metropolitan Police Department) to be a commercial dealer of second-hand merchandise. Second-hand merchandise can be anything which has been purchased once at the retail level, whether or not it has been actually used or opened. PhotoGuide Japan’s Second-Hand Merchandise Dealer’s Permit No. is 307729803587

*For any questions about the above policies, Contact Us.

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