Konica-Minolta Camera Repair in Japan

Sony has been servicing Konica-Minolta cameras up until March 31, 2010. From April 1, 2010, Kenko Corporation took over the servicing of Konica-Minolta, Konica, and Minolta cameras in Japan.

They have a toll-free telephone number in Japan to call for camera repair inquiries:

0120-975-124
Operator hours: M-F 9:30 am 5:45 pm, closed on Sat., Sun., and national holidays

You can send in your camera for repair.

Web site: http://www.kenko-tokina.co.jp/konicaminolta/consultation_service.html

FujiFilm Service Stations in Japan

FujiFilm has only four repair centers in Japan: Tokyo, Osaka, Sapporo, and Fukuoka. Service stations in Nagoya, Sendai, and Hiroshima recently closed.

All of FujiFilm’s Service Stations now have the same phone number. For camera repair questions, call this number:

050-3786-1040
Operator hours: M-F 9 am to 5:40 pm, Sat.: 10 am to 5 pm, closed Sun. and national holidays

FujiFilm Service Stations are listed in Japanese here:
http://fujifilm.jp/support/digitalcamera/repairservice/servicestation/index.html

Casio Service Stations in Japan

Casio has a telephone hotline in Japan for questions (in Japanese only) about camera repair:

0570-004161
Operators are on duty Mon. to Sat. from 9 am to 6:30 pm. Closed on Sun. and national holidays.

Direct phone numbers to their service stations are here. The hours are usually from 9 am to 5:30 pm. Closed on Sat., Sun., and national holidays. The Akihabara, Osaka, and Fukuoka Service Stations offer a quick repair service for minor camera repairs completed within an hour.

Tokyo (Shinjuku): (03) 3227-6751
Tokyo (Akihabara): (03) 5820-9871
Yokohama: (045) 441-2177
Kawaguchi: 048-250-2660
Chiba: 043-243-1087
Nagoya: (052) 324-2151
Kyoto: 075-351-1161
Osaka: (06) 6243-6211
Kobe: 078-392-2145
Hiroshima (082) 504-8012
Fukuoka: (092) 411-2538
Sendai: (022) 256-8822
Sapporo: (011) 281-1231

Casio Service Stations in Japan listed in Japanese here:
http://casio.jp/support/repair/mochikomi/

Polaroid Repair Service in Japan

If you thought Kodak had small presence in Japan, look at Polaroid. They only provide the following phone numbers for customer support. No addresses, no maps, no instructions. Note that the phone number is different for products sold in 2009 or earlier and those sold from 2010.

To repair Polaroid products sold in 2009 and earlier, call these numbers:
Digital camera, digital frame, digital TV, and portable DVD player repair:
0120-10-3772 (Front Runner Service Center., Co.)

Instant camera/film repair: 03-6661-9150
Web site: http://polaroidjapan.com/support/contact.html

To repair Polaroid products sold in 2010 and later, call this number:
Call 0570-078977 (Summit Global Japan, Co.)
Operator hours: 10 am to 5 pm, closed Sat., Sun., and national holidays

Tamron Repair Centers in Japan

Tamron has two service stations in Japan (Tokyo and Osaka) where you can take your Tamron lens or Bronica camera for repairs. You can also take it to a camera shop that can forward it to Tamron for servicing. They also accept mail-in camera repairs. Call one of the repair centers below.

Tamron Tokyo Repair Service
Address: Showa Kanda Bldg. 4th floor
Uchi-Kanda 2-15-11
Chiyoda-ku, Tokyo, Japan 101-0047
Phone: 03-3251-3856
Fax: 03-3251-3857
〒101-0047東京都千代田区内神田2丁目15番地11号 翔和神田ビル4F
(株)タムロン東京営業所修理品受付係
Hours: 9:00 am to 5:20 pm, closed Sat., Sun., national holidays
Directions: 6-min. walk from JR Kanda Station (East Exit) on the Yamanote Line.
Web site: http://www.tamron.co.jp/support/repair/index02.html

Tamron Osaka Repair Service
Address: Miki Bldg. 6th floor
Minamisenba 2-4-1
Chuo-ku, Osaka, Japan 542-0081
Phone: 06-6271-4281
Fax: 06-6271-4283
〒542-0081大阪市中央区南船場 2-4-1 美貴ビル6F
(株)タムロン大阪営業所修理品受付係
Hours: 9:00 am to 5:20 pm, closed Sat., Sun., national holidays
Directions: 2-min. walk from Nagahoribashi Station (Exit 2B) on the Sakaisuji subway line and Nagahori Tsurumi-ryokuchi Line.
Web site: http://www.tamron.co.jp/support/repair/index02.html

Kodak Service and Support in Japan

Kodak has a small presence in Japan. No walk-in repair center in Japan, so you have to send your camera to a third-party company in Tokyo. They provide customer service phone numbers. If you cannot read their Japanese instructions to send your camera in for repair, you should call the phone number below.

Kodak Customer Service Phone Numbers in Japan:

Digital camera support: 03-5540-9002
Professional film/paper support: 03-5540-9000

Operator hours: Not stated
Web site: http://wwwjp.kodak.com/JP/ja/service/query.shtml

Epson Repair Centers in Japan

Epson has six service centers in Japan where you can take your Epson product for repairs. The Web site link includes a map. You can also send your product to one of these repair centers (except Osaka Nipponbashi). Call the nearest repair center for details. (The 050 numbers might not work with cell phones, so call the alternate number instead.)

Epson Tokyo Repair Center
Address: Epson Service Co., Ltd.
Hino 347
Hino, Tokyo, Japan 191-0012
Phone: 050-3155-7120 or 042-584-8070
Fax: 042-581-6120
東京都日野市日野347
Hours: 9 am to 4 pm for accepting repair orders (closes at 5 pm), closed Sat., Sun., and national holidays
Web site: http://www.epson.jp/support/shuri/madoguchi/map/tokyo.htm

Epson Osaka Nipponbashi Repair Center
Address: Urban Ace Nipponbashi 1st floor, Nipponbashi Higashi 3-7-16
Naniwa-ku, Osaka, Japan 556-0006
Phone: 06-6633-2171 (Walk-in repairs only)
Fax:
大阪市浪速区日本橋東 3-7-16 アーバンエース日本橋パル 1F
Hours: 10 am to 6 pm, closed Sun. and national holidays
Directions: 5-min. walk from Ebisucho Station (Exit 1A) on the Sakaisuji subway line.
Web site: http://www.epson.jp/support/shuri/madoguchi/map/osaka.htm

Epson Sapporo Repair Center
Address: Epson Service Co., Sapporo Fukoku Seimei Bldg. 10th floor
Kita 4-jo Higashi 1-2-3
Chuo-ku, Sapporo, Hokkaido, Japan 060-0034
Phone: 011-219-2886
Fax: 011-219-2882
北海道札幌市中央区北4条東1丁目2-3 札幌フコク生命ビル10F
Hours: 9 am to 4 pm for accepting repair orders (closes at 5 pm), closed Sat., Sun., and national holidays
Directions: 8-min. walk from JR Sapporo Station South Exit.
Web site: http://www.epson.jp/support/shuri/madoguchi/map/sapporo.htm

Epson Matsumoto Repair Center
Address: Epson Service, Co., Ltd.
Kanbayashi 1563
Matsumoto, Nagano, Japan 390-1243
Phone: 050-3155-7110 or 0263-86-7660
Fax: 0263-86-7698
長野県松本市神林1563
Hours: 9 am to 4 pm for accepting repair orders (closes at 5 pm), closed Sat., Sun., and national holidays
Directions: 10-min. by car from Shiojiri IC.
Web site: http://www.epson.jp/support/shuri/madoguchi/map/matsumoto.htm

Epson Fukuoka Repair Center
Address: Epson Service, Co., Ltd.
Yoshizuka 8-5-75
Hakata-ku, Fukuoka, Japan 812-0041
Phone: 050-3155-7130 or 092-622-8922
Fax: 092-622-8934
福岡県福岡市博多区吉塚8-5-75 初光流通センタービル3F
Hours: 9 am to 4 pm for accepting repair orders (closes at 5 pm), closed Sat., Sun., and national holidays
Directions: Click link below for a map.
Web site: http://www.epson.jp/support/shuri/madoguchi/map/fukuoka.htm

Epson Okinawa Repair Center
Address: Epson Service, Co., Ltd., Okinawa Tsukansha Bldg. 2nd floor
Yamashitacho 5-21
Naha, Okinawa, Japan 900-0027
Phone: 098-852-1420
Fax: 098-852-1422
那覇市山下町5-21 沖縄通関社ビル2F
Hours: 9 am to 4 pm for accepting repair orders (closes at 5 pm), closed Sat., Sun., and national holidays
Directions: Click link below for a map.
Web site: http://www.epson.jp/support/shuri/madoguchi/map/okinawa.htm

Kyocera Service Stations in Japan

Kyocera has only one service station in Japan where you can take your camera for repairs. (The one in Kyoto closed on March 31, 2009.)

Their Customer Service phone number is:

0077-78-0500
Operator hours: 9 am to 7 pm, closed Sat., Sun., and national holidays

Kyocera Service Station in Tokyo
Address: Kyocera Harajuku Bldg. 2nd floor
Jingumae 6-27-8
Shibuya-ku, Tokyo, Japan 150-8303
Phone: 03-3400-1422
Fax: 03-3406-0625
〒150-8303東京都渋谷区神宮前6-27-8 京セラ原宿ビル2F
Hours: 9 am to 5 pm, closed Sat., Sun., and national holidays
Directions: Near Meiji Jingumae Station on the Chiyoda Line, and JR Harajuku Station
Web site: http://www.kyocera.co.jp/prdct/optical/support/inquiry.html
Note that this Tokyo Service Station may close on March 31, 2011.

If you don’t live in Tokyo, you can send in your camera for repair. You must fill out a repair application form downloadable here:
http://www.kyocera.co.jp/prdct/optical/support/data/repair_sheet_091105.pdf

And send it together with your camera to the following address:
〒394-8550 長野県岡谷市長地小萩3-11-1
TEL: 0266-27-2183 お問合せ受付時間 9:00〜17:00
FAX: 0266-27-2208 土曜日、日曜日、祝日および当社休日は休業

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